About Us
THIS IS A JOURNEY
This is a journey. Taking you to our unique e-commerce platform to experience original products of premium quality. The products here are carefully chosen by our in-house experts, sourced locally and internationally to meet our stringent expectations. We might not have a comprehensive range of products for now because we will not simply put them up here until we are entirely satisfied with the quality of the products. Our experts will gradually add them as we go along. This is an ongoing process.
An endless journey with YOU!
HAPPINESS
Whoever said money can't buy happiness simply didn't know where to go for shopping. And we couldn't agree more. At Jump & Clap, we want you to experience happiness, instant gratification, a quick fix that will put you in a good mood and everlasting joy. After all, life is better when we are happy, healthy, and successful.
RESPONSIBILITY
We don't allow third-party vendors to meddle with our platform. We take responsibility for all the products exhibited on our platform. We look around, find the right, genuine source, experience the product and if it meets our standard of expectation (that the product must be of original, premium and high quality) only then we will put it on our platform.
Hence all the products that we carry are something that we believe you should experience and enjoy especially if you are someone who believes that even the smallest details matter.
SUSTAINABILITY
Most of our product comes in a glass or paper packaging. It will help keep harmful chemicals from leaching into our food products. We wrap our fragile products in corrugated paper. We also use crumpled recycled paper to fill in the void spaces in our packaging boxes. Sometimes we receive plastic packaging from our suppliers, therefore we do not change the original form of the product. We do what we can to help and promote eco-conscious alternative when it comes to shipping. Once we ship to our customers we cannot control what they do with the packaging materials, but we do encourage all of our customers to reuse, compost, or recycle all packing materials.
We believe what we are doing to the forests of the world is but a mirror reflection of what we are doing to ourselves and one another.
RELATIONSHIP
When you buy from Jump & Clap, you become an integral part of our mission to provide the best service that we could offer. We want you to be open about this whole experience shopping with us and please feel free to leave us any comments that would gear us towards further improvement. We are hoping to build a long lasting relationship and serve you better in the future.
We strongly hold onto what Henry David Thoreau once said, "The greatest compliment that was ever paid to me was when someone asked me what I thought, and attended to my answer".
DELIVERY
At Jump & Clap, we want our customers to experience affordable and fast delivery. You must have replayed enough to learn by heart a hit song of a man standing in front of the church powerlessly lost her woman for just arriving 25 minutes too late. It was a heartbreaking story on being late a few minutes. And at Jump & Clap, we understand pretty well how frustrating it can be to throw such a precious day of your life to do nothing than wait for shippers to deliver your valuable orders.
To ensure fast and efficient delivery of your premium products, we have engaged 3 different courier companies to fulfill our stringent requirements on delivery services. We offer 3 different types of shipments (currently only within Klang Valley) depending on your need and urgency. These are;
✓ Express 3-hours Delivery
✓ Next-Day Delivery
✓ Regular 1-3 Days Delivery
On top of this, we offer FREE REGULAR DELIVERY for any orders above RM200.
Please do not hesitate to contact us in the event you are not satisfied with our delivery system. We would do all we can to ensure the delivery is done right to your satisfaction. After all, we believe in what Chris Mims wrote in his 2018 Wall Street Journal article: "Alongside life, liberty and the pursuit of happiness, you can now add another inalienable right: fast and reliable shipping on practically everything".
Believe us, we won't keep you waiting for long because we know being late 25 minutes can cost us our dearest love.
COMMUNITY BUILDING
At Jump & Clap, we believe there is a great need to redefine community and find a variety of ways of coming together and helping each other. We, through our platform strive to provide a list of reliable service providers who are able to serve your needs with the best price, commendable service and with utmost care. The idea behind this concept is merely to help our loyal customers to find any service providers that they may require especially in an urgent situation. Great opportunities to help others seldom come, but small ones surround us everyday. This can bring us together closer as a community and good neighbourhood.
Coming together is a beginning. Keeping together is progress. Working together is SUCCESS!