Frequently Asked Questions (FAQs)

WHAT'S SO SPECIAL ABOUT JUMP & CLAP?

Jump & Clap is a platform where we showcase original premium quality products, carefully chosen by our in-house experts, sourced locally and internationally and of proven pedigree! The uniqueness attributes to the combination of the premium brands of original quality that we carry, and our express 3-hours delivery. Read more about Jump & Clap here.

GENERAL QUESTIONS

At Jump & Clap, we do not allow third-party vendors to peddle their products on our platform. Instead, we exclusively hold the stocks of the relevant products and deliver them directly to you. By doing this, we assure that the products we carry are within the premium range and of the highest quality. We ensure our customers get the best service in terms of product quality and delivery. It is also important to note that we do not simply carry just any products for profit's sake. Jump & Clap only showcases original products of premium quality, carefully chosen by our in-house experts. All our products are sourced locally and internationally and of proven pedigree.

ORDERS

On the checkout page before you click "Complete My Purchase", there will be one box where you can type in your discount/ gift card code. You can only use one discount/ gift card code per order. You have to use the direct checkout to redeem a discount/ gift card code.

Click "Apply" and the total amount will be updated to reflect the discount. Then, click "Complete My Purchase" to complete your order. You can only use one discount/ gift card code per order. You have to use the direct checkout feature to redeem a discount/ gift card code.

Kindly get in touch with us at 03-27012711 if you encounter any problems.

Direct checkout is an express checkout feature, which allows you to checkout without signing up for a Jump & Clap account.

Cancel the wrong order and place a new order. You will only be entitled to cancel your wrong order, with a refund if the package has not left our warehouse. Since the turnaround time is fast, changing an order after it’s been placed can be tricky. So, we recommend calling us immediately upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need. Orders that have left our warehouse, will not be entitled to cancellation.

No, we do not accept orders by phone. Kindly visit our website at www.jumpandclap.com to place your order.

SHIPPING

Your order will be shipped after the order has been processed and confirmed.

  1. 3 Hours Express Delivery (Klang Valley): Within 3 hours after order confirmation
  2. Next Day Delivery (Klang Valley): Next day after order confirmation
  3. Regular Delivery (Klang Valley): Within 1-3 days after order confirmation
However, if you place your order after 7pm, we will only be able to process and confirm your order the next working day.

Once your order has been confirmed, we will send the tracking information to the email associated with your order. If you have not received your tracking information after 2 hours of the order confirmation, please contact us at 03-27012711

We ship all around Klang Valley (for now) and nationwide (coming soon). At the moment, we provide 3 hours express delivery, next-day delivery and regular delivery (1-3 days) only within Klang Valley. We are looking to expand our deliveries nationwide. We assure to keep our promise to our customers.

Kuala Lumpur

47000, 50000, 50050, 50088, 50100, 50150, 50200, 50250, 50300, 50350, 50400, 50450, 50460, 50470, 50480, 50490, 50500, 50502, 50504, 50505, 50506, 50507, 50508, 50512, 50514, 50515, 50519, 50528, 50529, 50530, 50532, 50534, 50536, 50540, 50544, 50546, 50548, 50550, 50551, 50552, 50554, 50556, 50560, 50562, 50564, 50566, 50568, 50572, 50576, 50578, 50580, 50582, 50586, 50588, 50590, 50592, 50594, 50596, 50598, 50599, 50600, 50603, 50604, 50605, 50608, 50609, 50610, 50612, 50614, 50620, 50621, 50622, 50623, 50626, 50632, 50634, 50636, 50638, 50640, 50642, 50644, 50646, 50648, 50650, 50652, 50653, 50656, 50658, 50660, 50661, 50662, 50664, 50666, 50668, 50670, 50672, 50673, 50676, 50677, 50678, 50680, 50682, 50684, 50688, 50694, 50700, 50702, 50704, 50706, 50708, 50710, 50712, 50714, 50716, 50718, 50720, 50722, 50724, 50726, 50728, 50730, 50732, 50734, 50736, 50738, 50740, 50742, 50744, 50746, 50748, 50750, 50752, 50754, 50758, 50760, 50762, 50764, 50766, 50768, 50770, 50772, 50774, 50776, 50778, 50780, 50782, 50784, 50786, 50788, 50790, 50792, 50794, 50796, 50798, 50800, 50802, 50804, 50806, 50808, 50810, 50812, 50814, 50816, 50818, 50901, 50902, 50903, 50904, 50906, 50907, 50908, 50909, 50910, 50911, 50912, 50913, 50914, 50915, 50916, 50917, 50918, 50919, 50920, 50921, 50922, 50923, 50924, 50925, 50926, 50927, 50928, 50929, 50930, 50931, 50932, 50933, 50934, 50935, 50936, 50937, 50938, 50939, 50940, 50941, 50942, 50943, 50944, 50945, 50946, 50947, 50948, 50949, 50950, 50988, 50989, 50990, 51000, 51100, 51200, 51700, 51990, 52000, 52100, 52200, 53000, 53200, 53300, 53700, 53800, 53990, 54000, 54100, 54200, 55000, 55100, 55200, 55300, 55700, 55710, 55720, 55900, 55902, 55904, 55906, 55908, 55910, 55912, 55914, 55916, 55918, 55920, 55922, 55924, 55926, 55928, 55930, 55932, 55934, 55990, 56000, 56100, 57000, 57100, 57700, 57990, 58000, 58100, 58200, 58700, 58990, 59000, 59100, 59200, 59700, 59800, 59990, 60000, 68000, 68100

Cheras

43200, 43207

Petaling Jaya

46000, 46050, 46100, 46150, 46200, 46300, 46350, 46400, 46506, 46547, 46549, 46551, 46564, 46582, 46598, 46662, 46667, 46668, 46672, 46675, 46700, 46710, 46720, 46730, 46740, 46750, 46760, 46770, 46780, 46781, 46782, 46783, 46784, 46785, 46786, 46787, 46788, 46789, 46790, 46791, 46792, 46793, 46794, 46795, 46796, 46797, 46798, 46799, 46800, 46801, 46802, 46803, 46804, 46805, 46806, 46860, 46870, 46960, 46962, 46964, 46966, 46968, 46970, 46972, 46974, 46976, 46978, 47300, 47301, 47307, 47308, 47400, 47410, 47500, 47800, 47810, 47820, 47830

Subang

47200, 47507, 47600, 47610, 47620, 47630, 47640, 47650

Klang

41000, 41150, 41300, 41560, 41586, 41672, 41700, 41710, 41720, 41900, 41902, 41904, 41906, 41908, 41910, 41912, 41914, 41916, 41918, 41990

Shah Alam

40000, 40100, 40150, 40160, 40170, 40200, 40300, 40400, 40450, 40460, 40470, 40500, 40502, 40503, 40505, 40512, 40517, 40520, 40529, 40542, 40548, 40550, 40551, 40560, 40564, 40570, 40572, 40576, 40578, 40582, 40590, 40592, 40594, 40596, 40598, 40604, 40607, 40608, 40610, 40612, 40620, 40622, 40626, 40632, 40646, 40648, 40660, 40664, 40670, 40672, 40673, 40674, 40675, 40676, 40680, 40690, 40700, 40702, 40706, 40708, 40710, 40712, 40714, 40716, 40718, 40720, 40722, 40724, 40726, 40728, 40730, 40732, 40800, 40802, 40804, 40806, 40808, 40810, 40990

Kajang

43007, 43009, 43558

Seri Kembangan

43300

Serdang

43400

Puchong

47100, 47110, 47120, 47130, 47140, 47150, 47160, 47170, 47180, 47190

Putrajaya

62000, 62007, 62050, 62100, 62150, 62200, 62250, 62300, 62502, 62504, 62505, 62506, 62510, 62512, 62514, 62516, 62517, 62518, 62519, 62520, 62522, 62524, 62526, 62527, 62530, 62532, 62536, 62540, 62542, 62546, 62550, 62551, 62570, 62574, 62576, 62582, 62584, 62590, 62592, 62596, 62602, 62604, 62605, 62606, 62616, 62618, 62620, 62623, 62624, 62628, 62630, 62632, 62648, 62652, 62654, 62662, 62668, 62670, 62674, 62675, 62676, 62677, 62686, 62692, 62988

Cyberjaya

63000, 63100, 63200, 63300

Note: Regular (1-3 days) delivery is currently unavailable for postcodes highlighted (eg. 00000). We apologise for any inconvenience caused.

Sorry, we do not deliver our goods internationally for now.

We typically ship out orders within an hour after the order has been placed. This means that once your order has left our warehouse, it will reach you within 3 hours (provided you have chosen the 3 hours delivery option). Delivery tends to be closer to two hours, but some deliveries may take a little longer. If you’ve been waiting for more than 3 hours, do contact us at 03-27012711 and we will get to it right away.

REFUND AND RETURN POLICY

Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend calling us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need.

If you find that you are not completely satisfied with the product(s) you have received, and the fault is on us, we will gladly issue you a refund. We offer a full, no BS money-back guarantee. That’s how committed we are in our promises towards you. All we ask is that you send us a quick message on why it didn’t meet your standards. We are always looking for ways to improve our product.

Kindly reach out to our customer support team at contact@jumpandclap.com and we will help resolve the issue.

Once you have notified us to initiate a return for your order, our customer support team will get in touch with you through the email associated with your order within 2 working days. Once your return has been reviewed by our warehouse and complies with our return policy, we will refund you by your original payment method. Please be aware that refund payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping. It usually takes up to 30 business days for the funds to be placed back on your bank account.

No returns or refunds will be initiated for all Go Colors! apparels which have left our warehouse due to hygienic reasons.

PAYMENT

We accept debit and credit cards, online bank transfer, FPX, Boost Wallet, Maybank QR Pay, TNG e-Wallet, GrabPay, NetsQR and Mcash.

We only use the safest payment processing services on our website. If you have any questions or concerns regarding payment security, kindly check our payment processor's (Ipay88 Payments) security measures.

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